Define and automatically track what users are trying to achieve.
User Intents are a core feature of Melodi Intelligence, designed to help you understand what users are trying to accomplish when interacting with your AI agent.
Why track User Intents?
Define your intents first, then enable Melodi’s AI to automatically tag new sessions based on the patterns it learns from your examples.
Before automation can begin, you need to define your intents and provide examples.
User intents represent what the user was trying to do during a session. For example, a user intent could be “create a new account” or “find a product”.
You can create and tag intents in several ways:
1. From the Intents Page: Use the “Create new intent” button.
2. Directly on a Thread: Create an intent while reviewing a specific session.
You can manually apply an already defined intent to any session. This is crucial for providing the examples needed for automatic tagging.
Once an intent is defined and has sufficient examples, you can enable automatic tagging:
Tags added automatically by Melodi’s AI are marked with a ✨ icon. You can always review and correct these tags manually.
Define and automatically track what users are trying to achieve.
User Intents are a core feature of Melodi Intelligence, designed to help you understand what users are trying to accomplish when interacting with your AI agent.
Why track User Intents?
Define your intents first, then enable Melodi’s AI to automatically tag new sessions based on the patterns it learns from your examples.
Before automation can begin, you need to define your intents and provide examples.
User intents represent what the user was trying to do during a session. For example, a user intent could be “create a new account” or “find a product”.
You can create and tag intents in several ways:
1. From the Intents Page: Use the “Create new intent” button.
2. Directly on a Thread: Create an intent while reviewing a specific session.
You can manually apply an already defined intent to any session. This is crucial for providing the examples needed for automatic tagging.
Once an intent is defined and has sufficient examples, you can enable automatic tagging:
Tags added automatically by Melodi’s AI are marked with a ✨ icon. You can always review and correct these tags manually.